Shipping & Delivery

Here at Mobie, every order is important to us. Making sure you get your order safely in your hands is our top priority. Every single order is meticulously protected in bubble wrap or cushioned with paper to provide a secure layer of protection before being placed into a cardboard shipper or courier bag, preventing any movement during transportation.
Once your order is packaged and ready to go, we’ll dispatch it using a signature-required courier service. You’ll receive a tracking link via email to monitor your order’s journey every step of the way and ensure it arrives at the right destination.

đźšš Australia-wide Shipping Policy (Updated)

âś… Free Shipping Threshold

Enjoy free express shipping (1-8 business days) on all orders over $59 AUD, applicable across all Australian states.

📦 Orders Under $59 AUD

  • NSW / VIC / QLD (Express Shipping - 1-4 business days): $5 AUD
  • Other Australian States (Standard Shipping - 2-8 business days): $10 AUD

⚠️ Oversized/Heavy Items

Certain large or heavy products may incur an additional shipping fee of $10–$30 AUD (charged at checkout). This applies only to items exceeding standard size/weight limits and will be clearly displayed during checkout.

đź•’ Order Processing Time

Most orders are processed within 24 hours after payment confirmation (excluding weekends/public holidays).

đź“Ś Shipping Terms & Packaging Notes

  • Tracking: You’ll receive a tracking link to monitor your order’s status in real time.
  • Delivery Estimates: Listed times are guidelines and begin once your order is dispatched.
  • Fragile Items: Follow the “5 by 5 rule” for padding (5cm clearance around the box and each item). Use materials like bubble wrap, corrugated cardboard, or foam sheets to ensure protection.
  • Returns: Fragile or electronic items should not be returned in courier bags. Wrap items thoroughly to obscure their shape.

📍 Where’s My Order?

You’ll receive a shipping confirmation email only after your items are dispatched. Use your email address and order number to track your order status.
Need help? Our Customer Care Team @websales@mobie.com.au is always happy to assist—just reach out anytime.